SHIPPING & DELIVERY INFORMATION
PROCESSING TIME
Orders typically ship within 1-3 business days (excluding weekends/holidays). During peak seasons, processing may take 3-5 business days.
DOMESTIC SHIPPING (ITALY)
- Standard Delivery: 2-4 business days (€5.90)
- Express Delivery: 1-2 business days (€9.90)
- Free Shipping on orders over €150
EUROPEAN SHIPPING
- Standard: 3-7 business days (€12.90)
- Express: 2-4 business days (€19.90)
- Free Shipping on orders over €250
INTERNATIONAL SHIPPING
- Worldwide Delivery: 5-15 business days (price varies)
- Customs/duties may apply (customer responsibility)
ORDER TRACKING
You’ll receive:
- Order confirmation immediately
- Shipping notification with tracking number
- Delivery updates from carrier
MULTIPLE ITEM ORDERS
May ship separately if:
- Items have different availability
- Coming from different locations
You’ll receive separate tracking numbers.
SHIPPING RESTRICTIONS
We cannot ship to:
- PO Boxes
- Freight forwarders
- Certain restricted countries
DELIVERY ISSUES
If problems occur:
- Check tracking information first
- Contact carrier with tracking number
- Reach out via our contact form if unresolved
CUSTOMS & IMPORT TAXES
International customers:
- Responsible for all customs fees
- Fees vary by country
- Not included in product/ shipping costs